Before the check

Freespinz Casino: The account check: short paperwork, one clear answer

Our licence requires every player to be identified, so we check who you are; the review takes about 43 hours from a complete file.

Start the check

Licensed since 2005Regulated by Anjouan Offshore Finance Authority (ALSI-349639), audited by BMM Testlabs and eCOGRA

One page, no guesswork

Where your verification request sits

Most players fear the check will stall their money; these six lines show who runs it and when it lands.

Who checks

Freespinz Casino LLC

Licence held under

Anjouan Offshore Finance Authority, ALSI-349639

Review time

43 hours

Required by

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Your first upload

When your withdrawal is on hold for KYC

Use this while the review is open, so nothing comes back to you with a question.

All four corners inside

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame and no glare over the print. A library card or a blurry phone shot will be sent back.

The second file cleared

For proof of address, use a bill or letter from the last few months showing your name and home address as they appear on your casino account. Screenshots of a banking app usually fail.

Hide all but four digits

If a card funded your play, send a picture of it with the middle digits and the security code covered, showing only the name and last four numbers.

A reply in your inbox

Once both parts arrive, our team reviews the file and replies by e-mail, so keep an eye on the inbox you registered with and on its spam folder.

Three papers

What you send for the identity check

After this table you will know which papers we accept and what each copy has to show.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsFull page, unedited, all corners visible

Proof of address

ConfirmsWhere you live now

Copy showsYour name, street address, recent date

Payment card image

ConfirmsThe card in your name

Copy showsName and last four digits, rest hidden

A clean second upload, first time round

Send it matching your account. Details on the file you sent do not line up with the details saved on your account, so the check cannot be completed. Resend the file with the name and address we hold Update nothing until the check is closed

Why was my upload declined? Edges, corners or text lost in the shot leave the reviewer unable to read the fields that must be confirmed. Rest on a flat surface in steady light Fit all four corners inside the frame

Out-of-date paperwork. A document past its expiry date proves nothing about today, so it is returned even when all the details are correct. Photograph the current version of the document Check the date before you send it

Where the money comes from

Holding a licence from the Anjouan Offshore Finance Authority, licence ALSI-349639, means Freespinz Casino LLC must know where player funds originate. The question is a condition of that licence against money laundering. It is asked of many players as a matter of course, and it is never a suggestion that you have done something wrong.

Depending on your own situation, a reviewer may request one or more of the following.

Recent bank statement
Payslips from your employer
Tax or income summary
Sale or savings record
Business or pension records

Four moments

Moments that bring the check forward

After this you will recognise each moment that brings the identity check your way.

Payment route changed

Adding a card or wallet you have not used here before means we confirm that it belongs to you, so a card image or wallet details may be requested.

Matching details

Typing your name, birth date or street differently from your paperwork stops the match, so we ask for a new copy that agrees with our file.

Payment held for a check?

Before funds leave the account for the first time, the licence requires your identity to be confirmed, which is why a withdrawal can wait for the check.

Prove your 18 and over

Confirming that you are at least 18 is part of opening an account, so a dated photo identity document may be requested at sign-up or at your first deposit.

Fewer retries

What a clean upload saves you

These five answers settle the doubts that come up while your file is under review.

Do I need to upload my documents a second time?+

No — once the team approves your photo ID, proof of address and card image, they stay on file for your account. We ask again only if a document expires or your details change, and the verification team emails you before that happens.

When exactly will the casino ask me for my documents?+

We ask at the latest before your first withdrawal, and the check may also come earlier, at registration or at your first deposit. Your payout request simply waits until everything is approved, which usually takes 43 hours.

Is it safe to upload my ID on your site?+

Yes — your files travel over a 256-bit TLS connection and only the verification team can open them. Send them through your account area rather than by email, and they stay protected the whole time.

Does the upload work from a mobile phone?+

Yes — the upload page works in your phone browser, and the camera on your handset takes a clear enough picture. Lay the document on a flat surface, fill the frame with it and check the text is readable before sending.

What happens if the team rejects one of my documents?+

You get a short email from [email protected] naming the part that failed, so you can retake the shot and upload it again. Nothing is closed or lost; you resend that one item and the review picks up where it stopped.