Before You Play

Freespinz Casino Responsible Gambling: Set Limits First, Not After

Play only from 18+, and every account holds deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a Deposit Limit

Licensed since 2005Regulated by Anjouan Offshore Finance Authority (ALSI-349639), audited by BMM Testlabs and eCOGRA

Four Essentials

The Facts That Keep Play in Bounds

Read this row by row before you fund an account, so the key safeguards are clear.

Minimum Age18+

Licence and RegulatorAnjouan Offshore Finance Authority, ALSI-349639

Gambling Helpline Aotearoa0800 654 655

Limit Questions[email protected]

Backup for Your Plans

Tools That Hold Your Limits in Place

Freespinz Casino puts these controls in every account, so the choice stays with you, not the house.

How Much Can Go In?

Set a cap on how much you can pay in over a chosen period, and switch it on before a session rather than after a loss.

A Ceiling Before the Slide

Choose the most you are willing to lose and lock it in while you are calm, so a bad run cannot decide the next stake.

Time Check Alerts

Switch on a reminder that pings you at set intervals, so you notice how long you have been playing and can step away.

Pause Now, Return Later

Take a planned break from the account when play stops feeling like fun, and let the pause carry you past the urge.

Before It Gets Worse

Shut the door fully when limits keep slipping; self-exclusion closes you out of every platform this operator runs, for up to two years.

While You Are Logged In

From Good Intention to a Fixed Limit

Follow these four moves while you are logged in and have a figure in mind.

Open Your Profile

Open your profile from the lobby menu, then look for the settings area where personal details and playing preferences sit together.

Reading Your Current Caps

Head to the limits section and read what is already there, so you know which caps are active before you change anything.

Choosing What to Cap

Pick deposit, loss or session time, depending on what you want to hold steady, and choose the figure before the session starts.

The Saved Cap Check

Save the change and reopen the limits screen to confirm the new cap is showing; if it is missing, contact support before you deposit.

A Break You Set, a Stop You Keep

You Need a Few Days. Taking a short pause in your casino account covers a break of hours or days. Switch it on from the account settings yourself, and your login stays closed while it runs. Nothing is deleted, so your balance and history sit waiting for your return.

Closing the Door for Good. Self-exclusion in the casino account closes your access for a long period, and it cannot be undone early. Ask support to start it, or set it in the account. Your account stays shut until the period you chose has fully passed.

Where Do You Exclude Yourself? New Zealand has no national self-exclusion register, so your casino account is the place to exclude yourself. Set the exclusion there and it holds. The Gambling Helpline Aotearoa is reachable around the clock and free by text or phone if you want support alongside it.

Age Checks And Calmer Households

What ID Do I Need To Send? Nobody under 18 can hold an account here, and photo ID is checked before any withdrawal is paid. Send through your ID early and the whole process moves faster.

Blocking Software On Shared Devices. Install blocking software on the shared laptop or tablet and switch on parental controls on each phone. Set the block before play begins, not after a bad evening.

A Relative You Are Worried About. Speak plainly about what you have noticed, without blame, and keep the conversation about behaviour rather than character. Gambling Helpline Aotearoa answers on 0800 654 655 round the clock and advises relatives too.

Signs That Play Has Turned a Corner

Spotting these signs early keeps a habit small and a decision simple. Setting a limit or a pause is the first step, and it works best before a loss, not after one.

Check your own last few weeks against these, calmly and without judgement.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Spending money set aside for bills
Borrowing to keep playing
Hiding your play from people close to you
Feeling flat or tense when you cannot play
Breaking your own limit the same day you set it

Talk to Someone

Your Situation Has a Service

After reading this you will have a service to call today, whether for yourself or a relative.

Gambling Helpline Aotearoa

A helpline answers day and night, every day of the year, and calls and texts are free and confidential. It is there for players and for the people who care about them. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer support across the country, with eighteen clinics and cultural support included. Reach the team on the freephone or by text during weekday hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for their families. It sets out signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Limits And Exclusion Explained

You Want The Short Version First

Read on and you will know exactly how the settings on your own account behave.

Do these limits live in the mobile version of my account?+

Yes. Phone and desktop open the same account section, so a cap you set on your handset is the same cap the site shows on a laptop. Deposit limits, loss limits and time reminders all sit there. Your chosen figure follows you between devices.

What happens if I want a different figure later on?+

Return to the limits area in your account and adjust the figure whenever you choose. A lower cap suits many players, since a cap belongs to the next session rather than to a loss you have already taken. Read the note beside each setting before you confirm.

Is there any way out of a self-exclusion before it runs out?+

No. A self-exclusion stays in place for the whole period you picked when you switched it on. That stretch cannot be shortened, and support will not lift it on request. Pick a length you can live with, because the block holds until it ends.

Why is 18 the age I must prove before I play?+

Yes, 18+ is the line in New Zealand, so the casino confirms your age before your account goes live. Photo ID, proof of address and a picture of your payment card do that job. Checking age keeps a game of chance out of younger hands.

My brother plays too much, so who can I ring about it?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, since its team advises relatives as well as players. Free text 8006 works if talking feels hard. The Problem Gambling Foundation also gives counselling, peer and cultural support, with 18 clinics nationwide.

Can I shut my account permanently rather than pause it?+

Yes. Write to [email protected] and ask for the account to be closed for good. Say plainly that you want a permanent closure, not a short break. Nothing further is wagered once the closure is done, and you may still ask for any balance owed.