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From Stuck to Sorted: Contact Freespinz Casino

Reach our team by live chat, e-mail or phone any hour of the day, since support runs 24/7.

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795,354 NZ$

6,995 Playing now

Licensed since 2005Regulated by Anjouan Offshore Finance Authority (ALSI-349639), audited by BMM Testlabs and eCOGRA

17 minutes averageMedian withdrawal time across 10 payment methods including Visa, Skrill, and POLi

Bank-grade encryption256-bit TLS secures every transaction and session across 151,000+ player accounts

Certified. Sealed. Independently verified.

Slow Queues Become Quick Answers

Use this when a bet, a deposit or a login has stopped going your way.

Chat now?

Live chat on the site suits locked logins, stuck deposits and bonus questions, and a human replies in around three minutes, day or night.

Start chat

Get it in writing

For screenshots, statements and anything long, write to [email protected] and expect a reply within twenty-four hours from the same team.

Write to us

A voice on the line

Call +64 9 033 9413 (NZST) when you want to talk it through; the line answers in about five minutes and runs every hour.

Call support

Help That Feels Local

Freespinz Casino Keeps New Zealand Players Covered

Nothing about our setup changes for New Zealanders: same team, same hours, same straight answers.

Reach us

Phone+64 9 033 9413

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority, ALSI-349639

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Agency Self-Exclusion Programme

Have These Details and Skip the Back-and-Forth

Gather these before you open chat, so the first reply can already solve it.

Your registered e-mail address
The payment method you used
Screenshot of the error or game ID
Bet or transaction reference number
Photo ID and proof of address

Skip the Wrong Queue

Send It Where It Gets Solved

Read this once and your message reaches the right desk without being passed around.

Account

Support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Certified. Sealed. Independently verified.

From Unresolved Chat to a Formal Review

Use this sequence when a routine reply has not settled your issue and you want it looked at again.

Dates and Amounts First

Start with the support team and describe what went wrong, with dates, amounts and any reference you already hold. Complaints logged this way reach [email protected].

Reading the Written Answer

Expect a written answer that sets out what was checked and what the team proposes. Read it carefully and reply with anything still missing from your side.

Freespinz Casino Escalation Line

Freespinz Casino escalates unresolved cases to a manager on request, and a fresh review follows. Say plainly that you want the matter reviewed again and why.

Take It to the Authority

Should the manager review leave you unsatisfied, send your case to the Anjouan Offshore Finance Authority, which licenses us under ALSI-349639.

Freespinz Casino Operator

Read Our Licence Details

Registered details sit in the open here, so you can check them against the licence before you play.

Company

Legal nameFreespinz Casino LLC

Company number214593 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-349639

Written Contact

Support e-mail[email protected]

Freespinz Casino Backs Independent Help

Gambling harm is not something you have to sort out alone, and these New Zealand organisations exist for exactly that. They work separately from us, so what you tell them stays with them.

Problem Gambling Foundation of New Zealand. Free counselling and support for players and whanau, delivered by specialists who understand gambling harm.

Gambling Helpline New Zealand. A confidential line for anyone who wants to talk through their betting habits, day or night.

Multi-Agency Self-Exclusion Programme. One request that blocks you from multiple gambling venues and sites across New Zealand.

Freespinz Casino Hours

Check How Long Each Reply Takes

Fewer players worry about being left hanging once they see these reply times in NZST.

Live Chat

Chat hours24 hours daily

Chat first replyThree minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyTwenty-four hours

Phone

Phone number+64 9 033 9413

Phone waitFive minutes

Skip the queue

Before you chase us, check here

Most players fret about waiting days for a reply that never answers the real question.

accountDo I need to accept the first answer I get?+

If a reply misses the mark, ask the adviser to escalate it to a team leader before you close the chat. Nothing about our service is beyond review, so say plainly that you are still unresolved and want it looked at again.

accountWhy do I see other languages offered?+

Our team handles chats and e-mails in English, German, Finnish and Norwegian. Say at the start which of these suits you, and the adviser will stay in that language for the whole conversation.

accountWhen will I hear back about my data request?+

Data requests go to [email protected], and you can ask for a copy or for erasure of what we hold. Expect a reply once your identity is confirmed, usually within a few working days rather than instantly.

accountWhat if I need help at three in the morning?+

Chat and phone cover every hour, so a Saturday night or a public holiday makes no difference to us. Someone answers around the clock, day or night, across the whole week.

accountWhat happens when my account is closed for good?+

Request closure through support and we shut the account once any balance is settled. You cannot reopen that same account later, though a fresh one may be considered under our one-account rule.

accountWhen did Freespinz get its gaming licence?+

Freespinz Casino LLC trades under a licence from the Anjouan Offshore Finance Authority, number ALSI-349639. That licence has been held since the company was established in 2005.

accountCan I get help without giving my password?+

Have your registered e-mail address and full name ready, plus any reference from a payment or bonus query. Advisers never ask for your password, so keep it to yourself even if someone claims otherwise.